I don't know your problems, but I have been fine with them, with the one exception to the lack of technical knowledge at the home office and one of the branch locations. The local branch hired the manager of another distributor and he runs it pretty well. He hired someone who has been working in sales (retail and at distributors), install, service and other positions locally, for Best Buy (pre Geek Squad, locally and at their corporate location in MPLS) for at least 20 years. She's one of the few reps who actually have real on the job experience and if she doesn't know the answer to a question, she finds it. Yeah, I wrote 'she'.

I'm not sure the local Snap branch will be closed- they just had the grand opening last Thursday.